Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If your order have been shipped in seperate parcels, the 14-day period should commence upon reveiving the final parcel. Please check the list below to help your return and refund get processed smoothly.

Return&Exchange Policy

• The following items are not eligible for returns or exchanges: Accessories and items marked "Final Sale".
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items worn, damaged, washed, or altered in any way will not be accepted for returns.
• Since the returned item is shipped internationally, please mark it as "Return Goods" to avoid any customs charges. We are not responsible for any charges imposed on packages returned by customs.
• Please ensure you post back your return with traceable service as we are not responsible for any items lost in the mail.
• The customer will be responsible for the return shipping cost.
• The customer's refund will be processed after we receive your returned package. For customers who checkout by PayPal, please allow 1-3 business days to process the return once it's received. For customers who check out by credit card, please allow 2-8 businness days to process the return once it's received.

Returns

To start a return, you can contact us at viktoriaxnn@gmail.com, and we will get back to you with 24-72 hours. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Customers are responsible for return costs. Please note that items sent back to us without first requesting a return will not be accepted.

Once we receive your package, we will promptly issue the refund for the full amount of the item and any applicable tax (shipping fees are nonrefundable) back onto your account. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact usat viktoriaxnn@gmail.com. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Provide photos along with a description of the damaged items and the order number, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.